Dear valued customer,
We are proud to offer you our top-of-the-line artificial grass, manufactured with the highest quality materials and technology available on the market. We stand behind our product and are pleased to offer you a 10-year UV warranty.
This warranty covers any defect in the artificial grass material caused by exposure to UV radiation for up to 10 years from the date of purchase. This warranty does not cover damage caused by misuse, neglect, or improper installation.
In the unlikely event that you encounter any issues with your artificial grass during the warranty period, we will promptly replace the affected area or provide a suitable solution to ensure you are satisfied with your purchase.
We believe that you will be delighted with the quality and performance of our artificial grass, and we are confident that it will meet and exceed your expectations. Thank you for choosing our product, and please do not hesitate to contact us if you have any questions or concerns.
**Artificial Grass Warranty Terms and Conditions**
**1. Warranty Coverage:**
a. This warranty covers any defects in materials and workmanship of the artificial grass product for 10 years from the date of purchase.
b. The warranty extends to the original purchaser of the artificial grass and is non-transferable.
**2. Exclusions:**
a. Damage caused by improper installation, misuse, neglect, accidents, vandalism, or acts of nature (such as floods, earthquakes, or hurricanes) is not covered under this warranty.
b. Normal wear and tear, including but not limited to fading, flattening, or discolouration due to prolonged exposure to sunlight or heavy foot traffic, is not covered.
**3. Warranty Claim Process:**
a. To make a warranty claim, the purchaser must provide proof of purchase and notify Saygrass in writing within 30 days of discovering the alleged defect.
b. Saygrass reserves the right to inspect the artificial grass and determine whether the defect is covered under warranty.
c. If the defect is covered, Saygrass will, at its discretion, either repair or replace the defective product.
**4. Yearly Maintenance Requirement:**
a. The purchaser is required to perform yearly maintenance on the artificial grass to ensure its longevity and performance.
b. Failure to conduct yearly maintenance, including but not limited to brushing, cleaning, and infill replenishment as recommended by Saygrass, may void this warranty.
**5. Limitations of Liability:**
a. Saygrass’s liability under this warranty is limited to the repair or replacement of the defective product.
b. In no event shall Saygrass be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use the artificial grass product.
**6. Proper Care and Maintenance:**
a. The purchaser is responsible for following all recommended care and maintenance instructions provided by Saygrass.
b. Failure to properly care for and maintain the artificial grass may void this warranty.
**7. Modifications to the Warranty:**
a. Saygrass reserves the right to modify or terminate this warranty at any time, with or without prior notice.
b. Any modifications to the warranty will only apply to purchases made after the effective date of the modification.
**8. Governing Law:**
a. This warranty shall be governed by and construed following the laws of the United Kingdom, without regard to its conflict of law principles.
b. Any disputes arising out of or relating to this warranty shall be resolved through arbitration in the United Kingdom, per the rules of the Arbitration Act 1996.
**9. Entire Agreement:**
This warranty constitutes the entire agreement between the purchaser and Saygrass concerning the artificial grass product and supersedes all prior or contemporaneous agreements and understandings, whether oral or written.
By purchasing and installing the artificial grass product, the purchaser acknowledges and agrees to be bound by the terms and conditions of this warranty.