Maintenance prices from photographs
Artificial grass maintenance is quoted using the approximate lawn area, photographs, location and condition or access information you provide. A site survey is not required for a maintenance quotation. Please give accurate details and show any damage or problem areas. Saygrass reviews the information and confirms the price and agreed scope before booking. Preparing or downloading an email draft does not send an enquiry or make a booking; you must send the email from your email app. Cleaning does not repair failed bases, burns or damaged joins, and additional work must be discussed and agreed separately.
Garden visualisations
Photo previews and the 3D/AR lawn use an illustrative texture. They are not an exact product colour match, a measured survey, a quotation or a guarantee of the finished result. The standard AR model is a rectangular lawn patch. The live outline editor uses points you mark on tracked flat ground to create a lawn shape. Neither mode automatically maps your garden. Live outlining is available only on compatible browsers and devices. Tracking can drift or fail, and a changed tracking origin clears the outline so it can be redrawn. Screen rendering, lighting, tracking and resizing affect the result. Compare physical samples and arrange a survey before ordering. Use the camera only from a safe position and remain aware of your surroundings. Only choose photos you are entitled to use.
About Saygrass and these terms
Say Grass Ltd, trading as Saygrass, is registered in England and Wales, company number 11323620. Registered office and postal contact: 128 City Road, London, United Kingdom, EC1V 2NX. This is not a customer showroom. Email info@saygrass.co.uk or call 07360 277510.
This website covers artificial grass installation, cleaning, maintenance, repairs, replacement and temporary hire, including school, commercial, terrace and sports enquiries. Preparation, drainage, edging and access-cover adjustments are included only as specified for the artificial grass project; standalone landscaping, paving, fencing, timber decking construction and decorative green-wall services are not offered through this website. This service website is published on saygrass.co.uk. A separate hosted address may also be used for review. Contact emails and booking links may continue to use the saygrass.co.uk domain. These terms explain use of this service website and the general basis on which projects are discussed. A quotation, scope, price, payment schedule and any project-specific terms must be provided before you agree to work. Contract terms are supplied for acceptance; merely browsing this website does not create a paid installation or hire contract.
The terms accepted for your order remain applicable to that order. Later website edits do not retrospectively change an existing contract. No quotation or contract term removes rights that UK law gives consumers.
Company and introducer disclosure
Saygrass is a trading name of Say Grass Ltd, company number 11323620. Saygrass is an Introducer Appointed Representative (‘IAR’) of Switcha Limited and is listed on the FCA Register under firm reference number 997234. This is an introducer role; it is not a statement that Saygrass is a lender or that the FCA approves our installation services or our direct instalment plans.
The direct monthly payment arrangements described on this website are with Say Grass Ltd, as set out in the payment terms below, and are separate from the introducer status. This website does not provide a third-party finance application or automatically forward enquiries to Switcha. Any separate introduction must be explained and agreed with you before your information is shared.
Website information and enquiries
Information and photographs help explain our services. Appearance varies with lighting, screen settings, product, site and installation. Samples and a written specification help establish what you are ordering. We take reasonable care with website information and will correct errors, but availability and a suitable installation method must be confirmed for your project.
A survey request is a request for an appointment, subject to confirmation. Sending an enquiry does not guarantee a date, price or acceptance of work. An event enquiry is submitted when the website confirms receipt through its online service, or when you send the prepared email from your email app. An enquiry does not reserve your venue dates or confirm a hire booking. Supply-only shop orders are placed through the linked shop, where the relevant seller and order terms are shown.
Installation calculator estimates
The installation cost calculator provides an indicative garden installation estimate from the measurements and grass option entered. Its calculated installation total includes VAT at 20%, applies an area-based installation allowance and a minimum estimate of £1,320 including VAT. It is not an accepted order or a fixed quotation. The displayed grass-only prices exclude VAT and are distinct from the complete installation estimate.
Actual site conditions, ground preparation, drainage, edging, access, waste removal and roll layout can affect the final price. Time estimates are provisional. A site survey and written quotation confirm the work, price and programme. Specialist sports, school, commercial, terrace and event projects need a project-specific quotation.
Quotations, scope and changes
We confirm the grass or materials, area, preparation, base, drainage, edging, access, removal and other included works in the quotation. Our lawn services cover artificial grass installation, cleaning, maintenance and repairs. We do not offer natural turf installation, mowing or natural lawn maintenance. New artificial grass installations and grass repairs use Saygrass-supplied grass. Existing surfaces, concealed services, roots, obstructions or structural issues may require assessment before work can be confirmed.
Tell us about ownership or landlord permission, underground services you know about, access restrictions and relevant building or venue requirements. We remain responsible for taking reasonable care and carrying out appropriate checks within our agreed scope. Unexpected work or a requested change must be explained and agreed, including its price and effect on timing, before proceeding. We will not treat an open-ended right to change the price as agreed.
Prices, deposits and payments
Before acceptance, we give the total agreed price, including applicable VAT for consumers, and explain any separately agreed charges. Estimates and supply-only guide prices are not a fixed quotation for installation. Deposit amounts, stage payments and completion payments must be set out in writing.
Any monthly payment arrangement requires separate written terms identifying amounts, dates and conditions. Our interest-free monthly payment plan is arranged directly with Say Grass Ltd for our supplied work, with no outside lender. We divide the final quoted price, including VAT, into an agreed 3, 6 or 12 monthly instalments without interest, fees or a higher project price. The first instalment is due one week before installation, with no additional deposit on this plan. The remaining instalments are collected monthly from the same card under your separate authorisation; a 12-payment plan has 11 remaining instalments after the first. All instalments fall due within 12 months of the payment agreement. Amounts and dates, including any final penny-rounding adjustment, must be agreed before acceptance. A £199 monthly amount depends on the quotation and payment term and does not apply to every project. This website explains the option; it does not itself establish a payment agreement. We do not introduce a new payment charge after acceptance without lawful agreement. Payments already made are accounted for when calculating any balance or refund.
You can cancel a recurring card payment authority through Saygrass or your card issuer. This stops future authorised collections; it does not itself cancel the installation contract or any balance lawfully due. Contact us promptly if you have payment difficulties or need to update your card. We will explain any lawful next steps without introducing interest or plan fees. Statutory cancellation and refund rights remain unchanged.
Monthly instalments after installation and missed payments
Installation is scheduled one week after receipt of the first instalment, subject to the agreed installation date and any changes notified under the contract. The monthly arrangement spreads payment of the full agreed project price. It is not a cancellable monthly subscription. Completing the installation does not release you from instalments lawfully due: the agreed schedule continues until the price has been paid, subject to statutory cancellation rights, remedies, any lawful set-off or price reduction, and any agreed adjustment.
You may withdraw recurring card payment authorisation through us or your card issuer. We must respect that withdrawal. It does not itself cancel the contract or discharge money lawfully due; you must arrange another method for paying those instalments. A failed card collection does not itself change the due dates or increase the price.
If an instalment is missed, we will give written notice identifying the overdue amount and a reasonable opportunity to pay, raise a dispute or discuss difficulties. If arrears remain unresolved, we may pursue amounts lawfully due through appropriate debt recovery and court proceedings, following applicable notices, pre-action procedures and any other legal restrictions. This clause does not automatically bring future instalments forward. We do not add plan interest or late-payment fees. Court costs are recoverable only where the law permits and the court awards them.
Any enforcement of a court judgment must follow the lawful process. These terms do not authorise entry to your property or removal of installed artificial grass or other completed work as a debt collection measure. We will consider and respond to genuine complaints and payment difficulties; nothing in this clause removes your statutory rights.
Dates, access and site suitability
We agree access and working arrangements with you. Weather, unsafe conditions, supplier disruption or discoveries on site can affect the programme. We will explain significant delays and discuss reasonable next steps. This does not remove any legal right to end a contract for a failure to deliver or perform as agreed.
Roof terraces, balconies, play spaces, sports areas and commercial venues require an appropriate specification. Structural loading, waterproofing, fire performance, drainage and any necessary approvals must be resolved for the proposed system. A product photograph or general service page does not certify a particular site or installation.
Consumer cancellation rights
If you are a consumer agreeing a qualifying distance or off-premises contract, you normally have a statutory 14-day cancellation period. For a service contract it normally runs from the day after the contract is made; for a goods contract it normally runs from the day after you receive the goods. Mixed contracts need the correct treatment for their actual supply. We provide the applicable information and cancellation form with your contract in a form you can keep.
To cancel, email or post a clear statement to the contact details above. You may use: “I give notice that I cancel my contract for [goods/services], ordered on [date], reference [reference]. Name: [name]. Address: [address]. Date: [date].” Add your signature only if posting. This form is optional.
We only start a service within the cancellation period at your express request. If you then cancel, a proportionate payment for services properly supplied may be due where the legal requirements are met. The cancellation right is lost on full performance only where you expressly requested early performance and acknowledged that consequence in advance.
Some statutory exceptions exist, including genuinely made-to-specification or clearly personalised goods. An exception is not assumed simply because grass is cut from a roll; we must establish whether the legal exception actually applies and explain it before the contract. Hiring grass for an event is not automatically treated as exempt from cancellation rights.
Where statutory cancellation applies, refunds are made within the legal time limit, normally 14 days after notice, subject to the permitted goods-return rules. Any return responsibility, lawful return cost or deduction must be explained in advance and meet the law. Rights concerning faulty goods or poor service are separate from changing your mind.
Other cancellations and deposits
Outside a statutory cancellation right, agreed cancellation terms must still be fair. We will explain any claim for reasonable net losses caused by cancellation, taking account of costs saved, reuse and reasonable efforts to reduce loss. A deposit is not automatically non-refundable, and a charge must not be a disproportionate penalty. If we cancel, we explain the refund or other remedy due; nothing here permits us to retain money for work or goods we do not provide without a lawful basis.
Customer referral rewards
Say Grass Ltd offers existing customers whose home artificial grass installation was completed by Saygrass one free home artificial grass maintenance visit worth £216 including VAT for each new customer they refer who completes an artificial grass installation with Saygrass. There is no limit to the number of new customers they can refer or rewards they can earn through those completed installations. An enquiry, quotation or survey alone does not earn a reward.
The maintenance visit is for the referring customer’s own home artificial grass. The new customer can identify their referrer when contacting Saygrass. Rewards are claimed directly with us: we verify the completed installation and referral, confirm the earned visit and agree its booking date with the referring customer. Contact us if an existing referral needs matching to your record. We will honour rewards already earned under the applicable offer.
The reward covers an artificial grass cleaning and maintenance visit, including jet washing, power brushing and pet-safe shampoo. Repairs, replacement grass and base reconstruction are separate work. Normal maintenance limitations still apply, including that permanently damaged fibres cannot be restored and complete odour removal cannot be guaranteed. See the referral page for the offer and claim details. New customers should contact us directly; no third-party contact submission or marketing consent is required to claim an earned reward.
Installation, aftercare and warranties
Services must be carried out with reasonable care and skill. Consumer goods must meet the applicable requirements for satisfactory quality, fitness for purpose and description. Depending on the circumstances, legal remedies can include repeat performance, price reduction, repair, replacement, rejection or refund. Commercial warranties are additional to these rights.
Our artificial grass has a 15-year UV warranty and installation workmanship cover of 24 months, subject to the terms supplied for the product and project. UV cover is not cover for every kind of wear or damage. We explain aftercare and any agreed exclusions; these cannot exclude responsibility for our own failure to meet statutory obligations.
With the right maintenance and care, our artificial grass can last around 25 years or more, depending on how each garden is used, site conditions and wear. This is a possible lifespan, not a guaranteed service life or an extension of the 15-year UV warranty.
Artificial grass needs cleaning and care. Debris, pet waste, surface weeds and moss can require attention. Cleaning cannot guarantee restoration of permanently crushed or melted fibres, remedy a failed base, or eliminate odour from an old contaminated base. Any limits on a maintenance service are explained before booking.
Event hire
Event artificial grass hire is available across all London. Artificial grass installation, cleaning, maintenance, repairs and specialist enquiries cover the towns and nearby villages listed on our areas page, from Northampton and Bedford through Milton Keynes, Bedfordshire, Hertfordshire and the Chilterns to Slough and North and West London. We confirm the proposed work, site access and dates for your address before booking. Inclusion in a service area is not a promise of immediate availability. Event availability and the actual fitting, transport and removal arrangements are confirmed for the venue and dates in your quotation.
The written hire agreement must identify the venue, dates, grass area, installation and removal windows, edging or fixings, transport, responsibilities and total price. Confirm venue permission and relevant accessibility, fire, surface and fixing requirements before booking. We agree the installation method and any limitations with you.
During the agreed hire period, take reasonable care of hired items and report damage promptly. Any agreed charge for loss or damage must reflect a reasonable evidenced loss, allowing for condition, age and fair wear. Extra time, changed access or additional work must be priced and agreed fairly. Consumer rights apply where the customer is a consumer; business event contracts may have separate expressly agreed terms.
Photographs, reviews and acceptable use
Advice articles provide general artificial grass planning and care information. They do not replace the product instructions, a site assessment, an agreed quotation or any required building or specialist advice. Regional pages describe service coverage and do not identify separate branches or attribute a project to a town. Supply unit prices describe grass only, with VAT included where stated; delivery, accessories, cutting quantities and installation require separate confirmation. Our project photographs illustrate real Saygrass work unless a caption expressly says otherwise. Publication of identifying customer material requires an appropriate permission or other lawful basis. Public reviews are the reviewers’ opinions and are displayed through the external provider when you allow it. They do not promise identical results for every project.
Website branding, text and imagery are owned by us or used with permission. You may browse and keep copies for personal project planning. Obtain permission before reusing them commercially. Do not misuse the site, attempt unauthorised access, upload unlawful material or interfere with its operation. External services have their own terms, without removing our responsibility for our own representations and actions.
Responsibility, complaints and applicable law
We do not exclude or restrict liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of consumers’ statutory rights or anything else that cannot lawfully be limited. For consumers, we remain responsible for reasonably foreseeable loss caused by our breach or failure to use reasonable care and skill. We do not impose a blanket liability cap through these website terms.
Contact us with the job reference, concern and any useful photographs so we can investigate and propose a remedy. If a consumer complaint remains unresolved, we will provide any information about an appropriate alternative dispute resolution body and our participation required by law. This does not prevent you using the courts.
English law applies, subject to any mandatory protections available where a UK consumer lives. Consumers in Scotland or Northern Ireland retain applicable rights to bring proceedings in their home courts. Business contracts may set out separately agreed law and jurisdiction provisions.
Privacy and changes
Read our privacy policy and cookie policy for information use and optional features. We review these pages when the website or service arrangements change. Updated website terms apply prospectively and do not rewrite an existing order.